Posts Tagged ‘Service Clouds’

Buzzword Review

October 5, 2007

My new account has come through from Buzzword. They apologised for the delay and explained that they have had a lot of requests and are still polishing off the service.

Anyway, I’ve given it a spin using my Mac’s Safari browser. The service has a nice, fresh interface with minimal amounts of menu and toolbar clutter at the top of the screen. There are simple menus for the usual document things plus a small number of toolbars that cover fonts, paragraphs, lists, tables, comments and images. File formats supported are Buzzword’s own file format, Word, Microsoft XML 2003 and RTF.

To create a new document was a bit on the slow side, as I had to wait for Buzzword to load the editor and fonts. I also tried to upload, from my hard-disc, a Microsoft Word version of my Web 2.0 report, which as anyone who has tried to read it will know, weighs in at a hefty 50-odd pages. Although, again, this took several seconds, Buzzword seemed to upload everything accurately and laid it out as expected. Something I particularly liked was that the page numbers are displayed as a long, thin, vertical strip on the far right of the window, and you can move straight to a chosen page by clicking on its number.

Its most interesting feature though, (more…)


Zoho expands the service cloud

October 4, 2007

Just a quick update to yesterday’s item. Zoho, a company who provide a number of online service cloud packages like wordprocessing and spreadsheets, have announced that they have launched an online service that allows people to create databases. Once the database has been set up, the user can add/edit entries and query the database in standard SQL (an extremely important standard in the world of databases). This can (allegedly) all be done through the browser window with no desktop application or downloads. This is a major extension to the range of office desktop-type activities available through a Web service since, as far as I can tell, Zoho are the first to do this.

Service cloud covers Microsoft

October 3, 2007

In August I wrote about a report on the future of office document software (e.g. Microsoft Office, Open Office), that I was involved in editing. One of the things that the report’s author, Walter Ditch, highlighted when looking to the future direction of these systems was the possibility that they would be superseded by online services that will allow us to create, edit and store our word processing and spreadsheet files online, without any need to install software on our computer. Such services are sometimes referred to as provision through ‘service clouds’.

An example of this is GoogleDocs, which allows you to create and edit files online, and there has been some speculation that Microsoft would follow suit. On Monday, Microsoft duly announced a limited, beta trial of its Office Live Workspace, which provides some of its Office document functionality through a service cloud.

However, Office Live Workspace is limited in scope: it lets you upload and share your existing Office documents through an online workspace but does not allow you to create new documents or edit existing ones. It is pitched as a collaboration tool that allows you access to your documents, through the browser, from any computer.